Frequently Asked Questions
Everything you need to know about your Anker charging solutions and electronics.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
Does Anker offer a warranty on its products?
Yes, we offer an 18-month limited warranty on most Anker products to ensure you have the best experience with our charging technology.
How do I initiate a return or exchange?
If you are not satisfied with your purchase, you can return your item within 30 days of delivery. Please contact our support team with your order number to receive a return authorization.
Are Anker power banks safe for air travel?
Yes, most Anker portable chargers are under the 100Wh limit set by the FAA, making them safe to carry in your hand luggage. We recommend checking the specific Wh rating on the back of your device.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
What is PowerIQ technology?
PowerIQ is Anker's exclusive fast-charging technology that intelligently identifies your device to deliver the fastest possible charge speed safely.